Returns & Refunds Policy
Returns & Refunds Policy
Last updated: March 2026
Our Commitment
We want you to be completely satisfied with your purchase from Life Bloom Co. If you're not happy with your order, we're here to help.
Return Eligibility
Items eligible for return:
- Non-customised handmade ceramic products
- Printed journals (Goals Guide and Monthly Pages) in original, unused condition
Items NOT eligible for return:
- Custom orders and personalised products (including custom ceramic bubble letters, personalised pet bowls, and any made-to-order items)
- Digital products (digital journals are non-refundable once downloaded)
- Products that have been used or are not in their original condition
Return Timeframe
You have 15 days from the date you receive your order to initiate a return for eligible items.
Return Process
To initiate a return, please contact us at:
Email: lifebloomjournal@gmail.com
Phone: +61 436 117 274
Please include:
- Your order number
- The item(s) you wish to return
- Reason for return
- Photos of the item (if applicable)
Return Shipping
Customer responsibility: You are responsible for paying the return shipping costs unless the item is faulty or we made an error with your order.
Faulty items: If your item arrives damaged or faulty, we will cover the return shipping costs and provide a full refund or replacement.
We recommend using a trackable shipping service for returns, as we cannot guarantee receipt of your returned item.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed and automatically applied to your original payment method within 7-10 business days.
Exchanges
We offer exchanges on non-customised products. If you'd like to exchange an item for a different size, colour, or product, please contact us to arrange the exchange.
Faulty or Damaged Items
If you receive a faulty or damaged item, please contact us immediately with photos of the damage. We will arrange for a replacement or full refund, including return shipping costs.
Australian Consumer Law
Our returns policy does not affect your rights under Australian Consumer Law. Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Contact Us
If you have any questions about our Returns & Refunds Policy, please contact us:
Email: lifebloomjournal@gmail.com
Phone: +61 436 117 274